Cancellation & Refund Policy

At Saira Holidays, we understand that travel plans may change due to unforeseen circumstances. This Cancellation & Refund Policy explains the cancellation process, applicable charges, and refund procedures for all travel bookings made through our company.

1. Booking Cancellation Policy

All cancellation requests must be submitted through email, WhatsApp, or written communication to Saira Holidays. Cancellation requests will only be processed after receiving official confirmation from our team.

2. Standard Cancellation Charges

3. Hotel Cancellation Policy

Hotel cancellation policies may vary depending on the property selected. Some hotels offer non-refundable rates while others may allow partial refunds.

• Hotel-specific policies will apply.
• Peak season bookings may be non-refundable.
• Festival and holiday bookings may have special cancellation terms.

4. Taxi & Transportation Cancellation

• More than 48 hours before travel: Partial refund may apply.
• Less than 48 hours before travel: Higher cancellation charges may apply.
• No-show bookings are non-refundable.

5. Refund Processing

Approved refunds will be processed through the original payment method whenever possible.

• Refund processing time: 7 to 15 working days.
• Bank processing delays may occur.
• Transaction charges may not be refundable.

6. No Refund Situations

• No-show at departure point.
• Voluntary trip interruption.
• Unused hotel stays or sightseeing services.
• Missed transportation due to personal reasons.
• Last-minute cancellations where suppliers impose full charges.

7. Force Majeure

Saira Holidays shall not be responsible for cancellations caused by circumstances beyond our control, including:

• Natural disasters
• Landslides
• Heavy snowfall
• Road closures
• Government restrictions
• Pandemics or public emergencies
• Political disturbances

In such situations, refunds will depend on the policies of hotels, transport providers, and third-party vendors.

8. Tour Modifications

Customers requesting changes to confirmed bookings may incur additional charges depending on availability and service provider policies.

9. Refund Eligibility

Refund eligibility will be calculated after deducting applicable supplier charges, government taxes, processing fees, and administrative expenses.